cgk22 Privacy Policy — How We Handle Your Data

2How We Use Your Information

cgk22 processes your personal data only for purposes that are directly related to the operation of the platform and our obligations to you. Specifically, we use your data for the following purposes:

• Account creation, maintenance, and management, including password resets, account verification, and customer support communications.
• Processing of deposits and withdrawal requests in BDT via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), and maintaining accurate financial records.
• Identity verification and age confirmation to ensure that all players on cgk22 are at least 21 years of age, as required under our responsible gaming policy.
• Detection and prevention of fraud, money laundering, account abuse, bonus abuse, and other activities that violate our Terms & Conditions or applicable law.
• Personalisation of your cgk22 experience, including surfacing relevant games, promotions, and content based on your usage history and preferences.
• Compliance with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities, courts, or government bodies.

3Legal Basis for Processing

cgk22 processes your personal data only where we have a valid legal basis to do so. The legal bases we rely on include:

• Contractual necessity: processing that is required to fulfil our contract with you, including account creation, payment processing, and game access.
• Legal obligation: processing required by applicable law, including anti-money laundering (AML) checks, KYC verification, and responding to lawful requests from authorities.
• Legitimate interests: processing for fraud prevention, security monitoring, platform improvement, and responsible gaming enforcement, where these interests are not overridden by your own data protection rights.
• Consent: where we rely on your consent (for example for certain marketing communications), you have the right to withdraw that consent at any time by contacting our support team.

4How We Share Your Information

cgk22 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard): we share transaction data with these providers to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial services regulations.
• Game software providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi): limited technical data may be shared with game providers to enable gameplay, resolve technical issues, and ensure game integrity. Game providers do not receive your financial data or payment credentials.
• Identity verification and KYC service providers: where we use third-party verification services to fulfil our identity and age verification obligations, we share only the minimum necessary data with those providers under strict data processing agreements.
• Competent authorities and regulators: we may disclose your data to law enforcement, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect cgk22's legitimate interests in the prevention of crime or fraud.

In all cases where we share your data with third parties, we take appropriate steps to ensure that those parties handle your information with adequate levels of security and confidentiality, consistent with the standards we apply ourselves.

5Cookies and Tracking Technologies

cgk22 uses cookies and similar technologies to operate the platform, remember your preferences, and improve your overall experience. The types of cookies we use include:

• Strictly necessary cookies: these are required for the platform to function and cannot be disabled. They enable core functions such as account login sessions, security tokens, and shopping cart state. Without these cookies, cgk22 cannot operate correctly.
• Performance and analytics cookies: these help us understand how players use cgk22, which pages are most visited, and where users encounter difficulties. This information is used in aggregate to improve the platform. We do not use analytics cookies to track individual players across third-party websites.
• Functional cookies: these enable enhanced platform features such as remembering your language preference, your last visited game category, and display preferences. Disabling functional cookies may affect the quality of your cgk22 experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent cgk22 from functioning correctly. For further information on managing cookies, consult your browser's help documentation.

6Data Security

cgk22 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL encryption for all data transmitted between your device and cgk22's servers, ensuring that your personal and financial information cannot be intercepted in transit.
• Restricted access controls ensuring that your personal data can only be accessed by cgk22 staff members who have a genuine operational need to process it, and only to the extent necessary for that purpose.
• Regular security reviews and monitoring of platform systems to detect unusual activity, potential vulnerabilities, and any indicators of a data security incident.
• Secure storage of verification documents with access restricted to authorised compliance personnel only, and with retention limited to the minimum period required by applicable law.

7Data Retention

cgk22 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our retention approach is as follows:

• Account data and gameplay history are retained for the duration of your active account relationship with cgk22, and for a further period after account closure as required to satisfy our legal and compliance obligations, including AML record-keeping requirements.
• KYC verification documents are retained for the minimum period required under applicable law following account closure. Once the retention period expires, documents are securely deleted or anonymised.
• Where you have not completed registration or where your account has been inactive for an extended period, cgk22 may delete or anonymise your data earlier, subject to any outstanding legal holds or dispute resolution requirements.

8Your Rights Over Your Personal Data

As a cgk22 user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team using the email address in the footer of this site:

• Right of access: you may request a copy of the personal data cgk22 holds about you. We will provide this within a reasonable timeframe, subject to identity verification.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. We will action valid correction requests promptly.
• Right to erasure: you may request deletion of your personal data. We will comply where we are not required by law to retain it, and where no outstanding dispute or legal hold applies.
• Right to object: you may object to our processing of your personal data where we rely on legitimate interests as the legal basis. We will assess your objection and cease processing where your interests override ours.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

cgk22 will respond to all valid data rights requests within a reasonable period. We may ask you to verify your identity before processing your request to ensure we are not disclosing data to an unauthorised person.

9Third-Party Links and Services

cgk22 may display content or links from third-party game providers and payment services. These third parties operate their own platforms and privacy policies, over which cgk22 has no control. We recommend that you review the privacy policies of any third-party service you interact with. cgk22 is not responsible for the data practices of third-party providers.

10Protection of Minors

cgk22 is strictly an adults-only platform. We do not knowingly collect or process personal data from any person under the age of 21. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on cgk22, please contact our support team immediately using the email address in the footer of this site.

11Changes to This Privacy Policy

cgk22 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. The most current version will always be available on this page, with the effective date shown at the top. Where changes are material, we will make reasonable efforts to notify registered users in advance. Your continued use of cgk22 following any update to this Privacy Policy constitutes your acceptance of the revised policy.